KACE Service Desk
A complete ticket management solution for IT organizations of any size. IT teams need help to prioritize, track, manage and solve challenges while improving user productivity. KACE® Service Desk provides self-service capabilities that empower end users to troubleshoot on their own, use a knowledge base or request service via phone, email or web portal. Integrated discovery and reporting tools provide you with valuable insight into every asset on your network, while reducing the burden on IT.
Key benefits
Complete ticket management
Manage everything through a single, comprehensive and easy to use console.
Customize your tool
Tailor every aspect of the solution to meet your IT needs.
Scale as you grow
Add additional functionality and capabilities as your IT team grows.
Guided self-service
Empower users and reduce impacts on your IT team.
Features
Discovery and inventory
Discover hardware and software on your network while building an inventory of your IT landscape.
Ticket management
Seamlessly manage tickets and required details with conditional and customizable ticket fields.
Predefined workflows
Create dynamic workflow rules and templates to meet SLAs, compliance and audit regulations.
Self-service portal
Intuitive portal empowers users to find information, download software and resolve their own issues.
Reporting and metrics
Track performance and build custom reports in the dashboard for use in your next compliance audit.
Integration
Combine KACE Service Desk with the KACE Go Mobile App for real-time incident management.
Unlimited technician access
Easily scale your solution and eliminate pay-as-you-go fees per technician, end user or queue.
Specification
Virtual KACE Systems Management Appliance software can be installed on virtual machines that meet the following requirements.
- Processor & Memory
Devices
Processor
Memory
0 - 1000
2 CPUs
4 GB RAM
1000 - 2000
4 CPUs
8 GB RAM
2000 - 4000
8 CPUs
16 GB RAM
4000 - 8000
16 CPUs
32 GB RAM
8000 - 20000
24 CPUs
64 GB RAM
- Network Interface
Devices
Network Interface Card
0 – 8000
1 Gigabit Ethernet Port
8000+
10 Gigabit Ethernet Port
- Available Disk Space
1 TB (minimum)/3 TB (larger installations)
- Media
DVD
- Server and Operating System
64-bit
- Virtualization Infrastructure Requirements
For VMware® installations:
- VMware ESX®/ESXi™ 6.7 or later
- Open Virtualization Format (OVF) 1.0
For Microsoft® Hyper-V® installations:
- Windows Server® 2012 R2 with Hyper-V
- Windows Server 2016 with Hyper-V
- Windows Server® 2019 with Hyper-V
Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:
- CentOS™
- Chrome™ OS
- Debian®
- Fedora®
- FreeBSD®
- Mac OS X
- Oracle® Enterprise Linux
- Raspbian Linux (on Raspberry Pi devices)
- Red Hat
- SUSE
- Solaris®
- Ubuntu
- Windows
- Windows Server
To access the Virtual KACE Systems Management Appliance Administrator Console and User Console web-based user interfaces, use a monitor with a screen resolution of at least 1280 pixels by 800 pixels and one of the following web browser applications.
Browser
Details
Internet Explorer®
11.x or later
Microsoft Edge™
40.x or later
Firefox®
63.x or later
Safari®
10.0 or later
Chrome™
71.0 or later
